Customer information for orders from abroad


General terms and conditions

Our general terms and conditions also apply to orders where the receiver's address is outside Germany (EU and non-EU states). Please note that there may be additional custom duties charged for shipping and there is no right of cancellation and return for deliveries outside the EU.


Customers from Austria

shall be supplied by our partner Kidoh Austria. At www.kidoh.at you can find the complete Kidoh offer plus many products only available in Austria. The current prices in euro, general terms and conditions and terms of delivery from Kidoh Austria apply. It is unfortunately not possible to deliver through a Kidoh store from Germany to Austria.


Customers from Switzerland

shall be supplied by our partner Kidoh Switzerland. At www.kidoh.ch you can find the complete Kidoh offer plus many products which are only available in Switzerland. The current price in francs, general terms and conditions and terms of delivery from Kidoh Switzerland apply. It is unfortunately not possible to deliver through a Kidoh store from Germany to Switzerland.


Shipping costs for deliveries abroad

We deliver worldwide! Wherever you live, we will deliver the goods you want to your home!
* For deliveries abroad, a shipping and handling charge of 3.99 EUR as well as an additional charge for delivery abroad are made - see table of charges. Please note that delivery free of shipping costs for orders which contain at least one book only applies for deliveries within Germany.


Availability from the range

* Please understand that we cannot deliver some items from our ranges abroad for logistical reasons. We will inform you about this by email, irrespective of the automatic confirmation of receipt

In order to guarantee a safe delivery abroad, Kidoh chooses an appropriate shipper for you (post or courier) which will deliver the shipment to you at home. Unfortunately we cannot offer you any further options for the shipper than this.


Forms of payment outside Germany

You can pay us safely and without fuss by credit card or through PayPal. The bill is payable immediately when paying with credit card or PayPal. We accept the following credit cards: VISA, Mastercard/Eurocard and American Express.
Purchase on account, bank collection and payment by instalments are unfortunately not possible for goods purchased with a billing address abroad.


Important questions about paying with credit card and PayPal:
  • An item is sold out. Will the amount still be taken from my credit card account?
    No, your credit card account shall only be charged with the invoiced amount for the delivered goods. The balance automatically expires without authorisation.

Refunds for orders from abroad

In the case of returns, complaints and ex gratia agreements, we will compensate the amount to your credit card or PayPal account.


An order from abroad with Kidoh.de works as follows:

Please observe the following when you order from abroad:

  1. Please specify the correct country code
  2. Please note when entering the post code:
    EU states: if your post code is made up of less than 5 characters, please add a "0" at the start. Example: if you live in DK-1552 Koppenhagen (Denmark), extend this in our 5-point post code field as follows "01552".
    Non-EU states: for deliveries to non-EU states please insert your postcode before the place of receipt and indicate the description field for entering the post code with "00000":
Orders from non-EU states
VAT

For deliveries to non-EU states you receive an invoice without VAT (VAT = 0).
For deliveries to EU states VAT shall be charged; this shall be shown separately on the invoice and is included in the amount billed. If the VAT ID number of tradesmen is deposited with us in the system, an invoice minus VAT shall be issued for these recipients in EU states.
Generally we do not issue any forms for refunding VAT abroad.


Customs declarations

Unfortunately we cannot provide customs declarations for deliveries abroad.


Contact

If you need any further information please do not hesitate to contact us:

Customer Service
Mail: ausland@weltbild.de
Phone: 0049 821 7004-86831
Weltbild Retail GmbH & Co. KG im Auftrag der
Verlagsgruppe Weltbild GmbH i.I.
Steinerne Furt 70
86167 Augsburg